Return Accessories

Explanation

This activity is used to report accessories as returned back to the customer. You can enter a return note when confirming the return.

Prerequisites

• The accessories must have been reported as return parts, i.e., the Return Part check box must be selected.
• The accessories must have been reported as received, i.e., the Received check box must be selected.

System Effects

As a result of this activity, the Returned check box is selected.

Window

Component Repair Order

Related Window Descriptions

Confirm Return
Component Repair Order/CRO Lines/Accessories
Component Repair Order/CRO Lines
Component Repair Order

Procedure

1. Open the Component Repair Order window and search for a component repair order with lines for which accessories have been recorded.
2. Click the CRO Lines tab and then click the Accessories sub tab.
3. Verify that the Return Part and the Received check boxes are selected.
4. Select the line, right-click and select Return Accessories.
5. In the Confirm Return dialog box that opens, enter the quantity to be returned in the Qty to Return field and enter a return note in the Return Note field.
6. Click OK. If the total quantity is returned, then the Returned check box will be selected.