Select Part Service Contract Line

Explanation

This activity is used when there are two or more part service contract lines in the customer’s part service contract for the same service type. In this case, no part service contract ID and part service line number are retrieved to the service type line. You have to select the part service contract and the part service contract line that are valid for the specified service type, before saving the service type line.

Prerequisites

• Service types must have been connected to the repair part.
• A service contract in Active status must exist for the customer.
• The service contract must contain two or more part service lines for the same service type.

System Effects

A specific part service contract ID and a part service contract line number is now valid for the service type.

Window

Component Repair Order

Related Window Descriptions

Component Repair Order/CRO Lines/Service Type
Component Repair Order/CRO Lines
Component Repair Order

Procedure

1. Open the Component Repair Order window and search for an existing component repair order.
2. Click the CRO Lines tab.
3. Select a component repair order line and click on the Service Type tab.
4. Create a new record and use the List of Values to select service type.
5. In the Contract ID field or the Line No field, use the List of Values to select the valid contract line.
6. Save.