Resend Task to Work Order

Explanation

This activity is used to resend a task to a work order. This activity can only be performed when you are operating in a distributed environment. If the creation of the work order fails during the distribution of the task, you can use this activity to resend the task to the work order. However, the error (e.g., missing basic data) that caused the creation of the work order to fail must be corrected before the task can be resent.

Prerequisites

• A maintenance order or an order history transaction must exist with a task that has failed when creating the work order. The creation of the work order has failed if the work order number is missing when the task has been distributed with the Work Order or Simplified Work Order distribution types.
• An error message must exist in the error log. Before the task can be resent the cause of the error must be corrected. For more information, refer to the Check Error Log for Calculation Errors activity.

System Effects

As a result of this activity, the task is transferred to a work order. If the task has been distributed with the Simplified Work Order distribution type, the task is automatically completed as well.

Window

Maintenance Order
Serial Order History List
Serial Order History

Related Window Descriptions

Maintenance Order
Maintenance Order/Included Tasks
Serial Order History List
Serial Order History
Serial Order History/General
Error Log Entries
Error Log Entry
Error Log Entry/Details

Procedure

1. Open the Maintenance Order window and search for the necessary maintenance order.
2. Click the Included Tasks tab.
3. Select the row containing the maintenance task that is to be resent, right-click, and then click Resend.

Note: You can also resend a task from the serial order history windows listed under the Window section.