Enter SLA Values

Explanation

This activity is used to enter or change the service level agreement (SLA) values for the service contract.

Prerequisites

• SLA identities should be defined in Service Contract Basic Data.
• Calendars should be defined in Calendar.

System Effects

As a result of this activity a service level agreement is entered on the service contract.

Window

Service Contract

Related Window Descriptions

Service Contract
Service Contract/SLA

Procedure

1. Open the Service Contract window and query for the required service contract (F3).
2. Click the SLA tab.
3. In the Work Type field, enter the work type which is applicable for the SLA and the selected line number. Use the List of Values to select a valid value. Leave this field empty if the given line contract line is value for all work types.
4. Enter the criteria of the SLA by selecting a valid type from the Critera list.
5. Enter the criteria value, where applicable.
6. In the SLA ID field, enter the identity of the SLA which is to be connected to the service contract/service contract line. Use the List of Values to select a valid value.
7. Enter the Date From/Date To, as required. The Date From defaults to the contract Date From.
8. Save the information (F12).