Cancel Delivery

Explanation

Use this activity when you want to cancel the delivery of a customer order.

Prerequisites

• If the customer order contains only inventory sales parts or a combination of non-inventory sales parts and inventory sales parts, the customer order must be in the Picked status.
• If the customer order contains only non-inventory sales parts, it must be in the Released status.

System Effects

• The reservations for all inventory sales parts will be removed. Note that for parts that are placed in a shipment inventory location, reservations will remain and must instead be manually handled via the Handle Orders in Shipment Inventory window.
• Customer order will move to the Released status from the Picked status if the customer order contained only inventory sales parts or a combination of non-inventory sales parts and inventory sales parts.

Window

Deliver Customer Order with Differences 

Related Window Descriptions

Deliver Customer Order with Differences

Procedure

1. Open Deliver Customer Order with Differences window and populate or search to find the customer order.
2. Right-click on the header and select Cancel Delivery.
3. Click OK to confirm cancellation of the customer order.