Complete RMA

Explanation

This function can be used when you have partially received one or more RMA lines on which you do not intend to receive the full quantity that has been approved for return. By specifying the RMA line as completed, the status of the line will be updated from Partially Received to Return Completed. A requirement for this operation is that all inventory parts that have been entered as received on the RMA line, also have been handled, i.e., entered as scrapped or returned into inventory.

You also can specify an entire RMA as being completed. To be able to complete an entire RMA, the requirements as desribed above must have been fulfilled for all the RMA lines that are not already in status Denied or Return Completed.

Prerequisites

• Inventory parts that have been entered as received on the RMA line, must also have been handled, i.e., entered as scrapped or returned into inventory.

System Effects

Completing an entire RMA:

• The status of the RMA header is updated to Return Completed.

Completing a RMA line:

• The status of the RMA line is updated from Partially Received to Return Completed.

Window

Return Material Authorization

Related Window Descriptions

Return Material Authorization

Procedure

Completing the entire RMA:

1. Populate or Query for the RMA you intend to complete.
2. Select Complete in the Operations menu.

Completing a RMA Line:

1. Populate or Query for the appropriate RMA.
2. Mark the RMA line that you intend to complete.
3. Right click in the lower part of the window and select Complete in the operations menu that appears.