Enter Misc RMA Info

Explanation

This is how you review and change, if required, all address information related to the RMA. It is possible to enter an address, from which the customer will return the material and to which address the RMA is to be sent; these two addresses must not be identical.

There are cases when a credit note should be issued to a company other than the original customer, e.g., when the returned parts were sold to one customer with a different invoice customer. In such a case, it is easy to apprehend that the credit note should be sent to the invoice customer rather than to the customer. Other cases, of course, are feasible as well.

Prerequisites

• A RMA header must have been entered in Return Material Authorization.
• The credit customer must have a record in Customer.

System Effects

The return note will be printed in the language indicated.

The credit invoice will be issued to the credit customer, if entered. Otherwise, the credit invoice will be issued to the customer.

Tax will, or will not, be credited as chosen.

Window

Return Material Authorization

Related Window Descriptions

Return Material Authorization

Procedure

1. In Return Material Authorization, select the Misc RMA Info tab.
2. Review and change, if requested, the Delivery Address by using the List of Values or by entering the correct address no. When you exit the field, the full name of the chosen customer is displayed in the Delivery Address Name field. The Delivery Address is, in this context, the address from which the customer will return the material
3. Review and change, if requested, the Document Address by using the List of Values or by entering the correct address no. When you exit the field, the full name of the chosen customer is displayed in the Document Address Name field.
4. Enter the requested Credit Customer No by using the List of Values or by entering the correct short code. When you exit the field, the full name of the chosen customer is displayed in the Credit Customer Name field.
5. If you want an address other than the default one for the credit customer, enter it in the Credit Address No field and it will be displayed in the Credit Address Name field.
6. The Language Code and Language fields display the default information for the RMA. You can change this by entering the requested Language Code, by using the List of Values, or by entering the correct short code.
7. Save.