Enter Complementary Information on Work Order

Explanation

This activity is used to enter complementary information on a work order, i.e., work type and priority.

If the work order originates from a service contract for which a valid service level agreement (SLA) is defined, this SLA is connected automatically to the work order. The SLA is used to calculate the SLA requested start and requested finish for the work order. These dates refer to the latest time the work order can be started and finished without missing its SLA (i.e., agreement with the customer). The SLA requested start is calculated by adding the SLA response time, depending on work order priority or equipment object criticality on the service contract to the registration date on the work order. The SLA requested finish is calculated by adding the SLA resolution time, depending on work order priority or equipment object criticality on the service contract to the registration date on the work order.

Prerequisites

Before the information is entered, the following must have been completed:

• Information on work type and priority must have been entered in Work Order and PM Basic Data. 
• The SLA must be entered in Service Contract Basic Data/SLA.
• The current work order must have been retrieved in the window.

System Effects

As a result of this activity, the work order is updated with information on work type and priority code.

Window

Prepare Work Order
Work Order Execution Logic

Related Window Descriptions

Prepare Work Order
Work Order Execution Logic
Work Order Execution Logic/General

Procedure

Use the following procedure to enter the information:

1. Click the General tab.
2. In the Work Type field, use the List of Values to select a suitable value. 
3. In the Priority field, use the List of Values to select a suitable value.
4. Save the information.