Accept Task from Queue

Explanation

This activity is used to accept the task from the support queue to which you are assigned.

Prerequisites

To perform this activity, you should be the assignee for the particular task or belong to the support queue to which the task is dispatched.

System Effects

As a result of this activity, the task will be accepted from the support queue and the task will be set to Open. The accepting user becomes the owner of the task.  

Window

Task

Related Window Descriptions

Task
Accept Task

Procedure

1. Open the Task window.
2. Select a suitable case, right-click and then click Accept. The Accept Task dialog box opens.
3. In the Task Work Folder field, enter the suitable work folder for the task.
4. In the Contact Notes Message field, you can enter a comment or a note.
5. Save the record.