Investigate Task

Explanation

Use this activity to investigate the task. After you accepted the task, you can check what the reported problem is and you can also check what is to be done on this particular task.

Prerequisites

• The case must be created and the current case must have been retrieved in the window.
• The task must be created.

System Effects

N/A

Window

Task

Related Window Descriptions

Task

Procedure

1. Read through the task activity and task comment to see what is needed to be done.
2. Decide if a handover is needed from the task.