Enter or Modify Fault Information on CRO Line

Explanation

This activity is used to specify fault information detected for the part, i.e., the part’s discrepancy from the original form, fit and/or function. This information might be helpful later on when preparing the work, and for troubleshooting and repairs. The fault information codes are entered as basic data and can then be used on the component repair order. The reason for having predefined fault information is to consistently record the fault information, which can then be used for technical and financial follow-ups and analysis of faults and costs. There is also a free text field where you can enter a longer text with a more detailed description of the fault. You can double-click in the field to open an editor.

In the component repair order header it is possible to enter fault information which will be used as a template for all component repair order lines created later on. It is also possible to update or add information for each specific line. In other words, the fault information could be individual to each line which means that there is no connection between the fault information on the component repair order header and the part line after creation of a component repair order line.

The following fault information can be specified:

• Discoveries: Describe the discovery circumstances of the fault. This might be helpful later when preparing the work, and for troubleshooting and repairs.
  • Example: Alarm
• Symptoms: Describe the symptoms or conditions of the reported fault.
  • Example: Noise
• Causes: Describe the actual reason behind the request.
  • Example: Collision
• Classes: Categorize faults.
  • Example: Mechanical
• Fault Type: Categorize the fault. The entered fault types will make it easier to follow up and analyze the fault types.
  • Example: Breakdown

Prerequisites

Basic data for the types of fault information that you want to specify must have been created: discovery, symptom, class, cause, fault type and fault description.

System Effects

As a result of this activity, fault information is either added or updated for a component repair order line.

Window

Component Repair Order
New CRO Assistant
Component Repair Order Lines

Related Window Descriptions

Component Repair Order/CRO Lines
Component Repair Order
New CRO Assistant - Step 3/3
Component Repair Order Lines

Procedure

1. Open the Component Repair Order window and search for an existing component repair order.
2. Click the CRO Lines tab.
3. Add or modify the fault information on the desired line. If fault information is already present on the line it is inherited from the header. The fault information is described by using the following options: discovery, symptom, class, cause, fault type, fault description and a free text field. You can either enter the short codes or choose by using List of Values.
4. Save your record.