Register Received Returns

Explanation

When receiving the material which is returned from customers, you should enter all the returned parts. In this way you can verify if there are any discrepancies between what was actually received and what the customer was authorized to return. The parts must have been entered as received before you can enter the handling of the returned material. The alternatives for handling returns of inventory registered parts is either to scrap the returned material or to return the material to the inventory.

If the internal customer and the site at which the parts are returned belong to the same company, there is a different procedure. For these internal customers, parts are directly registered as either scrapped or returned. 

You also can enter returns of non-inventory parts. When all parts on a return material authorization line with non-inventory parts have been received, the line will automatically acquire the Return Completed status. This means that non-inventory parts do not need to be handled.

Prerequisites

• The current RMA line must have been released.

System Effects

• If only a part of the quantity approved for return is received, the RMA line will acquire Partially Received status.
• When all parts on a RMA line with inventory parts have been received, the line will automatically acquire Received status.
• When all parts on a RMA line with non-inventory parts have been received, the line will automatically acquire Return Completed status.
• When all material on an entire RMA has been entered as received, the RMA header status is updated to Received status.
• When an inventory part has been entered as received, it is possible to enter the part as scrapped or returned into inventory.
• When a non-inventory part is entered as received, postings are created immediately. After this you can no longer update prices and customer order line information on the RMA line.

Window

Return Material Authorization
Return Material Authorization Lines
Receive Authorized Returns

Related Window Descriptions

Return Material Authorization 
Return Material Authorization Lines 
Receive Authorized Returns
Return Material - Receive, Scrap and Return into Inventory
Return Parts from Internal Order Transit
Scrap Parts from Internal Order Transit

Procedure

A complete RMA line has been returned:

1. Populate, or query for the appropriate RMA.
2. Mark the appropriate RMA line or lines. Right click in the lower part of the window and select Receive Complete Lines in the operations menu.
3. Close the window

Parts of a RMA line has been returned:

1. Populate, or query for the appropriate RMA.
2. Mark the appropriate RMA line. Right click in the lower part of the window and select Receive, Scrap and Return into Inventory... in the operations menu.
3. In the Quantities - Sales/Invent Units group box, you can choose to enter the received quantity in either sales unit of measure or inventory unit of measure. To use the sales unit of measure, enter the quantity in the Received Qty field in the upper row. To use the inventory unit of measure, enter the quantity in the Received Qty field in the lower row.
4. To save the changes without closing the window, click the Apply button. The value in the Total Qty Received field will then show the total quantity of the current part that has been entered as received. The value in the Left to Handle field will show the quantity of the current part that has not yet been entered as scrapped or returned to the inventory.
5. To save the changes and close the window, click the OK button.

Parts are returned from an internal customer that belongs to the same company as the site at which the parts are returned belongs: 

1. Populate or query for the appropriate RMA.
2. Mark the appropriate RMA line. Right-click in the lower part of the window and then click Return Parts from Internal Order Transit or Scrap Parts from Internal Order Transit depending if the parts should be scrapped or returned.
3. Enter the quantity to be returned or scrapped in the lower section of the dialog box.
4. To save the changes and close the dialog box, click OK.

Note: For more details regarding scrapping and returning of parts from an internal customer, see the related activity descriptions.